Cancellation/Rescheduling/Refund Policy

If canceling an appointment that is more than 24 hours away,  you will receive a refund for the full amount of the deposit that was paid by sending a text message to 904-537-3998 to advise of the cancellation and of the date that was cancelled so that it can be verified.  You will NOT get a refund without sending this text message with the date that you have cancelled an appointment for.   Once it is processed, you will receive a text confirmation.  Please allow 48 working business hours.  

 If rescheduling/canceling an appointment WITHIN 24 hours of your scheduled appointment time, your deposit is nonrefundable.

If rescheduling an appointment MORE THAN 24 hours of your originally scheduled appointment time, your deposit will move with you to your next scheduled date.  However, if that appointment is then cancelled,  you will forfeit your refund regardless of the time frame of cancellation.

**Please note:  You will not see the option to reschedule if you did not create a password yet.  When you made your appointment, and selected to create an account, an e-mail was sent to you to create a password.  Log in and go to your account history to reschedule an appointment.